Shipping & Returns
Free Contactless Pick Up at home store in Calgary, with pick up availability between 10 am - 5 pm, 6 days a week. lease ensure that you wait for the “ready for pick up” email from us. The specific instructions on how to safely collect your treasures will be included!
Local Delivery within Calgary - we will bring your order to your door with contactless delivery, anywhere within city limits. Delivery days are currently Thursday, once per week. The Local Delivery option is $5, to help cover the time and energy involved. You will be contacted by text when your order is out for delivery, with a timeframe estimate and if we have any further questions regarding buzzers or special instructions. Local Delivery orders are all contactless.
Our Normal Flat Rate Expedited Canada Post Shipping options for anywhere in North America! We are continuing to ship every day, Monday-Friday, with our normal flat rate expedited shipping options. You will receive a shipment notification email with a tracking number, so you can follow the progress of your package once it is on the way!
Our current flat rate shipping costs for Canada are as follows:
$10 flat rate - delivery time is 1-3 business days depending on your location.
British Columbia, Saskatchewan, Manitoba:
$15 flat rate - delivery time is 1-3 business days depending on your location.
$20 flat rate - delivery time is 3-5 business days depending on your location.
Quebec, Newfoundland, Prince Edward Island, Northwest Territories, Nova Scotia:
$20 flat rate - delivery time is 5-10 business days, depending on your location.
For our friends in the USA:
$25 flat rate - delivery time is 3-10 business days, depending on your location
Return & Exchange Policy
All regular priced, unworn clothing, original packaging accessories and bags, non-vintage homewares, and many other items can be returned for a full refund *minus the original shipping charge within 15 days. We are pleased to offer an exchange, or store credit past that 15-day window, up to 30 days. Items purchased online may be returned by contacting us with your order number, so we know to expect it back. We highly recommend choosing a shipping service with tracking for your return shipment, as we are not able to cover lost or missing packages. Your refund will be processed back to the original payment method used, within 3 days of it arriving. If you prefer and are local to Calgary, you are also welcome to bring your return to the store, we'll be happy to process it for you here.
Please note however that the following items are final sale, due to the nature of the products themselves: Crystals, incense, essential oils, earrings, candles, Tarot + Oracle Decks. Energy clearing tools like sage and palo santo, herbs, and apothecary items like perfume rollers and bath salts are all final sale. Please do not ever hesitate to reach out to us if you have any questions!